STAFF RESOURCE LIST & FUNCTIONS
HICKORY OFFICE PHONE: 828-327-2595
or 1-877-327-2593 (toll free)
FAX: 828-325-9826
MORGANTON OFFICE PHONE: 828-439-2535
or 1-877-327-2593 (toll free)
FAX: 828-439-2578 |
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Governance & Administration |
| Agency Management, Local Business Plan, Human Resources |
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John Hardy, Area Director |
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(828) 323-8040 |
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Janice Cornett, Administrative Assistant II |
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(828) 323-8042 |
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Lesa Silver, Human Resources Director |
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(828) 323-8047 |
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Peter Rosenquist, Medical Director |
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(828) 323-8092 |
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Janice Head, Office Support Specialist |
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(828) 439-2535 |
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Melanie Britt, Policy Analyst |
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(828) 323-8046 |
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Service Management |
| Network Operations Coordination, Access, Utilization Management, Medical Records, Psychiatric Services, Performance Agreement
Tracking, Care Coordination, Guardianship, Medical Records, Psychiatric Services, Performance Agreement, Tracking, Care Coordination, Guardianship |
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Sonja Bess, Services Management Director |
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(828) 323-8057 |
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Access |
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Ryan Frye, Access Supervisor |
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(828) 325-4683 |
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Monica Sanders, Clinical Counselor |
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(828) 325-4694 |
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Jack McConnell, Community Services Coordinator |
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(828) 325-4689 |
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Julie McMurry-Kurtzman, Community Services Coordinator |
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(828) 439-4535 |
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Brenton Queen, Community Services Coordinator |
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(828) 325-4687 |
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Steven Roark, Enrollment Specialist |
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(828) 325-4697 |
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Shan Bassion, Outpatient Therapist II |
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(828) 325-4680 |
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Beverly McKelvey, Outpatient Therapist II |
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(828) 325-4690 |
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Larue Black, Registered Nurse |
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(828) 325-4684 |
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Linda Dufseth, Registered Nurse |
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(828) 325-4682 |
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Fred Kesler, Staff Psychologist |
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(828) 325-4685 |
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Utilization Management |
| Utilization Management, Medical Records, Psychiatric Services, Performance Agreement Tracking, Care Coordination, Guardianship |
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Karen Curtis-Gwynn, UM Supervisor |
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(828) 323-8061 |
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Janice Arrowood, Administrative Assistant I |
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(828) 323-8050 |
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Stephanie Norman, CAP Coordinator |
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(828) 323-8060 |
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Mo McCarthy, DD Specialist |
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(828) 323-8059 |
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Emily Smith, Guardian Representative |
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(828) 325-4693 |
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Dawn White, Guardian Representative |
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(828) 323-8055 |
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Earlie Goad, Jr., Mental Health Nurse |
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(828) 323-8063 |
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Jean Sibbers, Quality Assurance Specialist |
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(828) 323-8080 |
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Melissa Cline, SA Specialist |
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(828) 323-8032 |
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Finance |
| Internal Account Reconciliation, Financial State Reporting,Contracts Backup, CAP Payments/Billing, IPRS Claims |
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Lori Mathes, Finance Officer |
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(828) 323-8041 |
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Hope Ward, Accounting Clerk |
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(828) 323-8035 |
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Kathy Crouse, Accounting Specialist |
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(828) 323-8051 |
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Tammie Cribb, Accounting Supervisor |
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(828) 323-8033 |
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Vanessa Clark, Claims Adjudication Manager |
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(828) 323-8039 |
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Janet Goforth, Claims Adjudication Manager |
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(828) 323-8038 |
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Donna Shelton, Claims Adjudication Manager |
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(828) 323-8037 |
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Customer Service |
| Client Rights, Consumer Complaints, Consumer Advocacy, CFAC, Community Initiatives, Non-Medicaid Appeals, Grants, Marketing, Public Relations |
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Vanessa Anderson, Director of Customer Service |
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(828) 323-8062 |
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Teena Willis, Housing Coordinator |
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(828) 323-8084 |
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Sherry Clanton, Office Support Specialist |
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(828) 323-8068 |
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Betty Shuman, Office Support Specialist |
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(828) 323-8049 |
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Barbara Richards, Peer Support Specialist |
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(828)-323-8085 |
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Judy Dahlstrom, Program Development Coordinator |
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(828) 323-8030 |
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Provider Relations |
| HIPAA Coordinator, Provider Accreditation, Program Standards, Quality Improvement Issues/Quality Assurance, Provider Monitoring, Provider Grievance/Complaints, Provider Endorsement, Contracts, Community Collaboration, System of Care |
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Doug Gallion, Director of Provider Relations |
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(828) 323-8043 |
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Martha Teams, Administrative Assistant I |
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(828) 323-8067 |
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Patsy Hill, Contracts Manager |
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(828) 323-8045 |
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Rachel Riddle, Lead Family Partner |
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(828) 323-8056 |
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Valerie Dunst, Quality Assurance Specialist |
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(828) 439-2535 |
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Jeanna Lauffenburger, Quality Assurance Specialist |
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(828) 323-8034 |
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Natalie McBride, Quality Assurance Specialist |
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(828) 323-8048 |
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Tricia Plaster, Quality Assurance Specialist |
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(828) 325-4692 |
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Sherry Reece-Cota, Quality Assurance Specialist |
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(828) 323-8052 |
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Randy Ross, Quality Assurance Specialist |
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(828) 323-8036 |
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Beth Lackey, Quality Management Coordinator |
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(828) 323-8058 |
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Tara Conrad, System of Care Coordinator |
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(877) 430-2535 |
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Jamie Sales, System of Care Coordinator |
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(828) 323-8053 |
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Medical Records |
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Wendy Powers, Medical Records Supervisor |
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(828) 323-8064 |
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Tina Meadows, Administrative Assistant I |
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(828) 323-8065 |
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Shannon Robbins, Office Support Specialist |
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(828) 323-8066 |
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Jeanene Srout, Office Support Specialist |
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(828) 323-8031 |
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Information Management |
| CMHC/MIS/MCO Software Management, HIPPA – Security |
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C.R. Turner, Supervisor |
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(828) 323-8090 |
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Cynthia Carpenter, Information Specialist |
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(828) 323-8088 |
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Tony Willis, Information Specialist |
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(828) 323-8089 |
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Timothy Huffman, Network Specialist |
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(828) 323-8086 |
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FOR HELP IN A CRISIS
OR
TO ACCESS SERVICES
CALL:
1-877-327-2593 (toll free)
TDD/Hearing Impaired: 828-325-4698
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