Mental Health Partners assures the provision of quality services to consumers with qualified needs related to mental health, developmental disabilities or substance abuse. Our mission and commitment is to manage and assure a person-centered, family-oriented, outcome-based system of services. In partnership with our providers, we expect a quality service system that satisfies and empowers consumers to pursue their highest potential.
VALUES
Excellence and integrity at all levels of daily operations.
As evidenced by:
Adherence to high ethical standards
Continuous quality improvement processes that assure customer satisfaction and efficient management of resources
Essential Consumer Rights
As evidenced by:
Assuring individual choice and self-direction
Adhering to complaint/grievance policies and procedures
Active, functional client rights committees
Flexible and accessible services, responsive to individual needs
As evidenced by:
Soliciting consumer input and participation in continuous planning
Making sure consumers have easy access to treatment resources
Comprehensive information about our available providers
Active partnerships among consumers, families, providers and the community
As evidenced by:
Participation in decision-making to promote input and responsible roles in quality care
Enlistment and engagement of natural supports such as family, friends, and opportunities for community integration
Maximum involvement of existing boards and committees (Board of Commissioners, Area Board, CFAC and Client Rights Committees) in ongoing local planning and responsible management of public policy
Service design and best practice treatments in the provider network to meet consumer needs and move them toward measurable outcomes
As evidenced by:
Contracting with provider agencies employing credentialed staff and operating under best practice policies
Cost analysis to determine efficiency expectations both
